Contact information

Prime Decor Space – Official Customer Service and Business Details

At Prime Decor Space, we value clear communication and dependable customer assistance. Whether you are looking for everyday stationery, checking an existing order, or seeking help with a product, we welcome your questions and feedback.

Our store focuses on practical products designed to support writing, measuring, organising, and everyday office activities.

From staplers and rulers to erasers and related stationery accessories, we aim to make the shopping experience simple and convenient.

1. Business Details

Legal Business Name: WLF INVESTMENTS PTY LTD

Trading Name: Prime Decor Space

Official Website: https://www.primedecorspace.company/

Business Address:
131 Kinghorne St
Goulburn NSW 2580
Australia

Return Address:
131 Kinghorne St
Goulburn NSW 2580
Australia

Business Location: New South Wales, Australia

2. Customer Service Contact

Contact Person: Sharon Duncan

Official Customer Service Email: [email protected]

For questions relating to products, purchases, delivery, returns, or website policies, please contact us through our official email address.

Using the official contact channel helps us identify your inquiry and direct it to the appropriate customer service process.

3. Product Information and Assistance

If you have questions about our merchandise, we are happy to receive inquiries concerning product details and general purchasing information.

Our product range may include:

Staplers

For questions about stapler designs, fastening mechanisms, compatible staples, product components, or general office use, please identify the specific product in your message.

Rulers

For inquiries concerning ruler dimensions, measurement markings, materials, or intended applications, please include the relevant product name or description.

Erasers

For questions about eraser styles, materials, intended writing surfaces, or product characteristics, please provide the product details.

We encourage customers to review individual product descriptions before purchasing.

4. Order and Payment Support

If you have a question about an existing purchase, please include:

  • Your full name.

  • Your order number.

  • The date of purchase.

  • The email address used during checkout.

  • A description of the issue.

Our team may assist with order confirmation questions, payment status inquiries, checkout concerns, and other transaction-related matters.

For security reasons, please never send your complete payment card number, card security code, account password, or other confidential payment credentials through email.

5. Shipping and Delivery Inquiries

For questions concerning shipment progress, tracking information, delayed parcels, or delivery address corrections, please provide your order number and any available tracking reference.

If a parcel arrives damaged or incomplete, photographs of the packaging and affected products may help us investigate the matter.

We aim to provide clear information and reasonable assistance throughout the delivery process.

6. Returns, Refunds, and Exchanges

If you wish to request a return, exchange, replacement, or refund, please contact:

[email protected]

Please use a subject line that identifies the nature of your inquiry, such as:

  • Return Request.

  • Refund Inquiry.

  • Product Defect.

  • Damaged Delivery.

  • Incorrect Item.

  • Missing Product.

Our team will review the request and provide relevant instructions.

Please do not send merchandise to our address without first contacting customer support and receiving return instructions.

7. Privacy and Personal Information

For questions concerning personal information, privacy requests, or data-handling concerns, please contact our official email address.

You may request information about applicable access, correction, or other privacy rights available under Australian law.

Please use the subject line "Privacy Inquiry" to help us identify your request.

8. Legal and Policy Inquiries

For inquiries regarding our:

  • Return and Refund Policy.

  • Privacy Policy.

  • Terms of Service.

  • Shipping Policy.

  • Legal Notice.

  • Consumer rights and website information.

Please contact us with the relevant policy name and a brief explanation of your question.

Formal correspondence may also be sent to our business address.

9. Return and Business Correspondence Address

WLF INVESTMENTS PTY LTD
Attn: Sharon Duncan
131 Kinghorne St
Goulburn NSW 2580
Australia

This address is the business and designated return address provided for Prime Decor Space.

Customers should obtain return instructions before sending merchandise.

10. Customer Communication Guidelines

To help us provide an effective response, please:

  • Use a clear and descriptive email subject.

  • Include your order number when applicable.

  • Explain the issue in a straightforward manner.

  • Attach relevant photographs or documents where helpful.

  • Avoid including unnecessary sensitive personal information.

We generally aim to respond to inquiries within 1–2 business days. Actual response times may vary depending on inquiry volume, weekends, public holidays, and the complexity of the matter.

11. Our Commitment to Customers

We believe that a good online shopping experience should include more than simply selecting products and completing checkout.

We aim to provide accessible communication, clear product information, reasonable assistance, and transparent website policies.

Your questions and feedback help us understand customer expectations and identify opportunities to improve our services.

Thank you for choosing Prime Decor Space.

Prime Decor Space
Operated by WLF INVESTMENTS PTY LTD
131 Kinghorne St, Goulburn NSW 2580
Australia

Email: [email protected]
Website: https://www.primedecorspace.company/