Shipping policy

At Prime Decor Space, we believe that a convenient online shopping experience should continue beyond checkout. From the moment you select a stapler, ruler, or eraser to the time your parcel arrives, we aim to make the shipping process straightforward, understandable, and reliable.

This Shipping Policy explains our shipping fees, order preparation procedures, estimated delivery periods, tracking arrangements, and procedures for addressing delivery problems.

This policy applies to purchases made through:

https://www.primedecorspace.company/

Our online store is operated by WLF INVESTMENTS PTY LTD, based in Goulburn, New South Wales, Australia.

1. Shipping Coverage

Prime Decor Space intends to provide delivery to eligible addresses within Australia.

The availability of shipping services may depend on the destination, carrier coverage, product availability, and transportation restrictions.

Some regional, remote, or otherwise restricted locations may require additional delivery time.

If a destination cannot be serviced, we will make reasonable efforts to communicate the issue and discuss an appropriate solution before fulfillment.

2. Shipping Fees and Free Shipping

We offer a simple shipping arrangement designed to make stationery purchases convenient and affordable.

Our standard shipping rates are:

Orders of AUD $10.00 or more: Free shipping.

Orders below AUD $10.00: A flat shipping fee of AUD $5.99.

The shipping fee is calculated according to the merchandise subtotal and will be displayed during checkout.

Unless otherwise specified, the AUD $5.99 fee applies once to the eligible order rather than being charged separately for each product.

If an order is modified before payment is completed, the applicable shipping charge may be recalculated.

No additional shipping charges will be imposed without appropriate disclosure and customer agreement where required by law.

3. Order Processing

After receiving an order, our team begins the preparation process.

Our proposed standard processing time is generally 1–3 business days.

Order preparation may involve:

  • Reviewing the order details.

  • Confirming payment status.

  • Checking product availability.

  • Selecting the correct stationery items.

  • Inspecting merchandise before packing.

  • Preparing protective packaging.

  • Arranging carrier collection.

Business days generally exclude weekends and applicable public holidays.

Processing may take longer during high-volume periods, inventory adjustments, public holidays, or unexpected operational interruptions.

4. Estimated Delivery Times

After dispatch, estimated delivery time is generally 3–7 business days for standard domestic deliveries.

This is an indicative delivery estimate rather than a guaranteed arrival date.

Actual delivery times may vary depending on:

  • The destination address.

  • Distance from the fulfillment location.

  • Carrier schedules.

  • Regional delivery arrangements.

  • Weather conditions.

  • Public holidays.

  • Transportation disruptions.

  • Other circumstances outside our reasonable control.

For customers in remote or regional areas, additional transit time may be required.

5. Order Confirmation and Dispatch Notifications

After placing an order, customers may receive an electronic confirmation containing available purchase details.

Once the order has been dispatched, a shipping notification may be sent to the email address supplied during checkout.

Where tracking is available, the notification may include a tracking reference or carrier information.

Please allow reasonable time for tracking information to become active after the carrier receives and scans the parcel.

6. Tracking Your Parcel

If tracking information is provided, customers can use the relevant carrier's tracking service to monitor the delivery progress.

Tracking records may include:

  • Shipment preparation.

  • Parcel collection.

  • Transit facility processing.

  • Regional transportation.

  • Local delivery updates.

  • Delivery confirmation.

Tracking information is supplied by the carrier and may not update immediately at every stage.

If the tracking record remains unchanged for an extended period, contact our customer service team.

7. Accurate Shipping Information

Customers are responsible for ensuring that delivery information is complete and accurate before submitting an order.

Please check:

  • Recipient name.

  • Street number and street name.

  • Unit or apartment number, where applicable.

  • Suburb or locality.

  • State or territory.

  • Postcode.

  • Contact email and telephone number, if requested.

Incorrect or incomplete addresses may cause delivery delays, failed delivery attempts, or returned parcels.

If you identify an error after placing your order, email [email protected] as soon as possible.

We will make reasonable efforts to update the address before dispatch, but changes cannot be guaranteed once the order has entered the carrier's network.

8. Packaging and Product Protection

We aim to prepare orders in suitable packaging to reduce the likelihood of damage during transportation.

Depending on the products purchased, packaging may be designed to protect:

Staplers: Against impact that may damage the fastening mechanism or external components.

Rulers: Against bending, cracking, or other physical damage that may affect usability.

Erasers: Against contamination, crushing, or unnecessary deterioration.

Packaging methods may vary depending on order size, product dimensions, and fulfillment arrangements.

9. Multiple Parcels and Split Shipments

Occasionally, products within the same order may be dispatched separately.

This may happen because of inventory availability, fulfillment arrangements, or package size.

If your order contains multiple parcels, they may arrive on different dates and may have separate tracking references.

Please check the available shipment information before reporting an order as incomplete.

10. Delayed Deliveries

We understand that delays can be inconvenient, especially when customers need stationery for school, work, or personal projects.

If your parcel does not arrive within the estimated delivery period, please check the latest carrier tracking information first.

If the shipment remains delayed, contact us with:

  • Your order number.

  • Your full name.

  • The delivery postcode.

  • Tracking information, if available.

  • A brief explanation of the delay.

We will review the available information and make reasonable efforts to assist.

11. Lost or Missing Parcels

If a shipment appears to have been lost, or if tracking indicates delivery but the parcel cannot be located, contact our support team.

We may review available carrier records, dispatch information, and delivery details.

Depending on the findings and applicable legal obligations, we may arrange an investigation, replacement, refund, or another appropriate resolution.

A carrier's delivery scan will be considered as part of the investigation but will not automatically remove any applicable consumer rights.

12. Damaged Items During Transportation

If your parcel arrives damaged, please contact us as soon as reasonably possible.

To assist with our review, please provide photographs showing:

  • The external packaging.

  • The shipping label.

  • The damaged product.

  • Any visible damage to protective materials.

Please retain the packaging and affected merchandise until we have advised you on the next steps.

Where damage gives rise to a remedy under the Australian Consumer Law, we will provide the applicable remedy.

13. Incorrect Items or Missing Products

If your parcel contains the wrong stationery item or does not contain all products listed in your order confirmation, please contact us.

We will review the order and available fulfillment records.

Where an error is confirmed, we will arrange an appropriate solution, which may include:

  • Dispatching the correct product.

  • Sending the missing merchandise.

  • Providing a refund for the affected item.

  • Offering another suitable resolution.

Customers will not be charged additional shipping fees to correct a confirmed fulfillment error.

14. Undeliverable Packages

A parcel may be returned to us if the address is incorrect, delivery cannot be completed, or the carrier is unable to deliver the shipment.

If a package is returned, we will review the available information and contact the customer where possible.

Reshipment may be arranged after confirming the delivery address and any applicable arrangements.

Where additional costs arise because of incorrect customer-supplied information, any proposed reshipping charge will be communicated before proceeding and handled in accordance with applicable law.

15. Order Changes and Cancellations

If you need to modify or cancel an order, please contact us immediately.

We will attempt to accommodate the request if the order has not yet entered the fulfillment or dispatch process.

Once the parcel has been handed to the carrier, changes may no longer be possible.

If cancellation cannot be completed before dispatch, the customer may need to follow our Return and Refund Policy, subject to statutory consumer rights.

16. Exceptional Delivery Circumstances

Delivery schedules may be affected by events outside our reasonable control, including:

  • Severe weather.

  • Flooding or bushfires.

  • Public emergencies.

  • Carrier service interruptions.

  • Transportation network disruptions.

  • Government restrictions.

  • Other unforeseen events.

We will make reasonable efforts to communicate significant shipping interruptions where relevant information is available.

17. Contact for Shipping Questions

For assistance with tracking, delivery delays, incorrect addresses, missing products, or damaged parcels, please contact:

Business Name: WLF INVESTMENTS PTY LTD
Trading Name: Prime Decor Space
Contact Person: Sharon Duncan
Email: [email protected]
Website: https://www.primedecorspace.company/

Business and Correspondence Address:

131 Kinghorne St
Goulburn NSW 2580
Australia

Please include your order number when contacting us about an existing shipment.

18. Policy Updates

We may amend this Shipping Policy when shipping providers, delivery arrangements, operational processes, or legal requirements change.

Any revised version will be published on our website with an updated effective date.

19. Applicable Law

This Shipping Policy is governed by the laws of New South Wales and applicable Commonwealth laws of Australia.

Our shipping arrangements are intended to operate consistently with the Australian Consumer Law, including applicable requirements concerning delivery, product supply, and consumer remedies.

Nothing in this policy removes any rights or protections that customers are legally entitled to receive.