Privacy policy

At Prime Decor Space, we recognise that personal information deserves careful handling. Whether you are browsing our stationery collection, placing an order for a stapler, selecting a ruler, or contacting us about an eraser, we aim to manage your information responsibly and transparently.

This Privacy Policy explains how WLF INVESTMENTS PTY LTD, trading as Prime Decor Space, collects, uses, stores, discloses, and protects personal information through its website:

https://www.primedecorspace.company/

This policy is intended to explain our information-handling practices in clear language and address applicable Australian privacy requirements.

1. Business and Privacy Contact Details

Business Name: WLF INVESTMENTS PTY LTD
Website: Prime Decor Space
Website Address: https://www.primedecorspace.company/
Contact Person: Sharon Duncan
Privacy and Customer Support Email: [email protected]
Business Address: 131 Kinghorne St, Goulburn NSW 2580, Australia.

2. Information We May Collect

The type of personal information collected depends on how you interact with our website.

A. Identity and Contact Information

When placing an order or contacting customer service, you may provide:

  • Full name.

  • Email address.

  • Telephone number, where requested.

  • Billing address.

  • Delivery address.

  • Other contact details voluntarily supplied.

We use this information to identify orders, communicate with customers, and coordinate delivery.

B. Transaction and Purchase Information

When you purchase products through our website, we may collect or retain information relating to:

  • Order numbers and transaction references.

  • Purchased product names and quantities.

  • Purchase dates and order values.

  • Payment status.

  • Shipping and delivery information.

  • Refund and return records.

  • Customer service correspondence.

This information helps us maintain accurate purchase records and resolve transaction-related questions.

C. Payment Information

Payments may be processed through independent payment service providers.

Depending on the payment method, payment-related information may include transaction identifiers, payment confirmation details, billing information, and payment status.

Where a third-party provider processes card payments, its own security and privacy procedures may apply.

We do not intend to collect or retain complete payment card security details unnecessarily.

D. Technical and Website Usage Information

When you access our website, certain technical information may be collected automatically, including:

  • IP address.

  • Browser type and version.

  • Device and operating system information.

  • Date and time of website access.

  • Pages visited.

  • Referring website information.

  • General browsing activity.

  • Cookie identifiers and similar technical records.

This information may help us understand website performance, improve functionality, and identify technical problems.

3. How We Collect Information

Personal information may be collected through several channels:

Directly from You: When you complete checkout, submit an inquiry, request a refund, or communicate with customer support.

Automatically Through Website Technology: When you browse the website, cookies and similar technologies may collect certain technical and usage information.

Through Service Providers: Payment processors, delivery providers, hosting companies, and other authorised service providers may supply transaction or operational information necessary to fulfil your purchase.

Through Business Communications: Information may also be collected through emails and other correspondence relating to your orders or requests.

4. Purposes for Collecting and Using Information

We use personal information for reasonable business purposes, including:

Order Management: To receive, verify, process, and fulfil orders for stationery products.

Shipping Coordination: To prepare delivery information and arrange the transportation of purchases.

Customer Support: To answer questions about staplers, rulers, erasers, product availability, order status, and website policies.

Returns and Refunds: To investigate product issues, confirm purchase details, and process approved returns or refunds.

Payment Administration: To verify transactions and maintain accurate financial records.

Website Maintenance: To monitor website performance, identify errors, and improve the customer experience.

Fraud Prevention: To identify suspicious transactions, prevent unauthorised activity, and protect business systems.

Legal and Regulatory Compliance: To meet applicable recordkeeping, tax, legal, and regulatory obligations.

5. Cookies and Website Technologies

Prime Decor Space may use cookies and similar technologies to support website functionality.

Cookies may help us:

  • Remember items placed in a shopping cart.

  • Maintain website sessions.

  • Improve navigation.

  • Remember certain user preferences.

  • Analyse general website traffic.

  • Understand how visitors interact with website features.

Some cookies are essential for the website to operate properly. Other technologies may be used for analytical or promotional purposes, depending on the website configuration.

You can manage or disable cookies through your browser settings. However, restricting certain cookies may affect checkout, shopping cart features, or other website functions.

Where legally required, we will provide appropriate information and choices concerning non-essential tracking technologies.

6. Disclosure of Personal Information

We may disclose relevant information to third parties where reasonably necessary to provide our services or meet legal obligations.

These parties may include:

Payment Providers: To process payments and verify transactions.

Delivery and Logistics Providers: To transport orders, prepare shipping labels, and provide tracking services.

Website Hosting and Technical Providers: To maintain website infrastructure and support online operations.

Analytics Providers: To understand website performance and improve user experience.

Customer Service Providers: To assist with communications and order-related administration.

Professional Advisers: To obtain accounting, legal, or other professional assistance.

Government Authorities: Where disclosure is authorised or required by applicable legislation, court orders, or lawful regulatory processes.

We seek to disclose only information reasonably necessary for the relevant purpose.

7. Overseas Disclosure

Some of our third-party technology, payment, hosting, or website service providers may operate outside Australia.

As a result, personal information may be stored or processed in overseas locations depending on the service providers actually used.

Where the Privacy Act 1988 (Cth) and Australian Privacy Principle 8 apply, we will take the steps required by law in relation to overseas disclosures, including considering the relevant safeguards and accountability requirements.

If it is practicable to identify the countries in which overseas recipients are located, that information will be made available through an appropriate privacy disclosure.

8. Data Security and Storage

We take reasonable steps to protect personal information against misuse, interference, loss, unauthorised access, modification, and disclosure.

Our intended safeguards may include:

  • Restricted access to business information.

  • Appropriate website and hosting security measures.

  • Secure payment processing arrangements.

  • Reasonable password and account protection practices.

  • Access controls for authorised personnel.

  • Appropriate service-provider arrangements.

No online system can be guaranteed to provide absolute security. We therefore cannot promise that information transmitted over the internet will always remain completely secure.

9. Retention and Disposal

Personal information may be retained for as long as reasonably necessary to fulfil the purposes for which it was collected.

Retention periods may depend on:

  • Order and transaction requirements.

  • Applicable tax and accounting obligations.

  • Return and refund procedures.

  • Customer service records.

  • Dispute resolution requirements.

  • Fraud prevention and security considerations.

  • Legal and regulatory obligations.

When information is no longer required and there is no legal reason to retain it, we will take reasonable steps to destroy or de-identify it.

10. Access and Correction Requests

Subject to applicable law, individuals may request access to personal information held about them.

You may also request that inaccurate, incomplete, or outdated information be corrected.

To submit a request, email:

[email protected]

Please use the subject line "Personal Information Access or Correction Request."

We may need to verify your identity before providing access or making changes.

Where permitted by law, we may decline or limit a request in certain circumstances and will explain the relevant reasons.

11. Privacy Complaints

If you believe that your personal information has been handled improperly, we encourage you to contact us first.

Please provide:

  • Your name and preferred contact details.

  • A description of the privacy concern.

  • Relevant dates or correspondence.

  • The outcome you are seeking.

We will review the matter and make reasonable efforts to respond within a reasonable period.

If you are dissatisfied with our response, you may be able to raise the matter with the Office of the Australian Information Commissioner (OAIC), subject to its applicable complaint requirements.

Official website: https://www.oaic.gov.au/

12. Marketing Communications

We may use contact information to provide business updates, product announcements, or promotional communications where permitted by law.

Where consent is required, we will seek the appropriate consent before sending marketing communications.

You may unsubscribe using the relevant link in a marketing email or contact [email protected].

Unsubscribing from promotional messages will not necessarily stop essential transactional communications, such as order confirmations, delivery notices, or important service messages.

13. Children's Privacy

Our website is intended for general consumers and is not specifically directed at children under 13 years of age.

We do not knowingly seek to collect personal information directly from children in circumstances that would violate applicable privacy laws.

If a parent or guardian believes that a child has provided personal information improperly, they may contact us so that we can review the matter.

14. Third-Party Websites

Our website may contain links to external websites or services.

These third-party websites may operate under independent privacy policies and information-handling procedures.

We do not control the privacy practices of external websites and encourage visitors to review their policies before submitting personal information.

15. Privacy Law and Applicability

Our privacy practices are intended to reflect the applicable requirements of Australian privacy law.

Depending on the nature, size, and circumstances of our business, relevant requirements may include:

  • Privacy Act 1988 (Cth).

  • Australian Privacy Principles (APPs).

  • Notifiable Data Breaches scheme, where applicable.

  • Applicable state and territory privacy or data protection requirements.

The Privacy Act's application depends on the legal circumstances of the organisation. Nothing in this policy should be interpreted as an assertion that every statutory obligation applies to every business regardless of its circumstances.

16. Changes to This Policy

We may update this Privacy Policy when our data practices, website technology, service providers, or legal obligations change.

The latest version will be published on our website with an updated effective date.

We encourage visitors to review this page periodically.

17. Contact Us

For privacy questions, access requests, correction requests, or complaints, please contact:

WLF INVESTMENTS PTY LTD
Attn: Sharon Duncan
131 Kinghorne St
Goulburn NSW 2580
Australia

Email: [email protected]
Website: https://www.primedecorspace.company/

We appreciate your trust and are committed to handling personal information with care, transparency, and respect.